Service News
	Copyright By Fiat Group Automobiles S.p.A. - Printed 05/10/2017 – Esc.840

Cancels and replaces the following Service News: SN 55.15.12 of 07/11/2012 for Part Availability table update. SN 55.15.12 on 03/09/2014 for new fault code (R6 and not RA)

CLAIMED FAULT

On cars equipped with the new Blue&Me control unit having Lauberhorn software, the Customer complains of one or more of the following faults:

1. After a disconnection/reconnection of battery terminals, the Blue&Me system may not work anymore and, as a result, all handsfree communication function with voice recognition and USB Multimedia Player are not available anymore. In some cases, when the Blue&Me system is not working, the odometer starts flashing after the third starting (Key-On).
2. Failed operation of the PND portable navigator after replacing the Lauberhorn control unit (for cars with PND Blue&Me™ TomTom or Blue&Me™ Map only).

TECHNICAL CAUSE

The following causes are possible depending on the type of fault:

1. Battery terminal disconnection/reconnection badly performed.
2. Incorrect loading of the navigator applications in the control units supplied by the Spare Parts Dpt.

OPERATIONS AT THE DEALERSHIPS

DEALERSHIP BEHAVIOUR STANDARDS TOWARDS THE CUSTOMER

• Once the claimed fault is confirmed, reassure the Customer that the fault will be solved by restoring the correct operation of the Blue&Me control unit and replacing it, if necessary.
• After completing the operation, illustrate what has been done and ensure that the Customer is satisfied.

Service Solution

Once the customer's claimed fault is confirmed, on cars with chassis number after those listed below, first restore the correct operation of the Blue&Me control unit and possibly replace it as described in the Operating Cycle below.

This SN can be implemented on cars with chassis number after those listed below only, corresponding to cars with Lauberhorn control unit having a software release before 2.0: - MiTo from chassis no. 1146542 - Giulietta from chassis no. 7046044

OPERATION CYCLE

Once the customer's claimed fault is confirmed, on cars with chassis number after those listed above, first restore the correct operation of the Blue&Me control unit (Cycle A), and, only if the fault persists, replace the Blue&Me control unit with a new one, having software release 2.0 (Cycle B).

CYCLE A - BLUE&ME CONTROL UNIT OPERATION RESTORATION:

• Turn the key to STOP and disconnect the battery negative terminal;
• wait at least 15÷30 seconds;
• properly reconnect the battery terminal.

CYCLE B - BLUE&ME CONTROL UNIT REPLACEMENT:

Replace the Blue&Me control unit, referring to Op. 5570T49 in the Technical Service Manual.

PARTS AVALABILITY

(*) to ask with the Blue&Me type order form, entering Model and Chassis.

CLAIM REPORT DATA

(*) Operation and Time allowance for the control unit operation restoration only (Cycle A).

(**) Operation and Time allowance for the control unit operation restoration and replacement (Cycle A+B).