FAULT COMPLAINED OF

Poor performance of windscreen wipers.

OPERATIONS IN PRODUCTION

Adoption of improved windscreen wiper arm, on driver's side.

IPLEMENTATION OF MODIFICATION

Version	Factory	Line	Chassis No.	Organisation No.
All models in question - LHD	Mirafiori	-	1134174	132680
All models in question - RHD	Mirafiori	-	1133311	132655

OPERATIONS IN NETWORK

Network behaviour standards towards the Customer

-If the customer's claimed fault is confirmed, reassure the Customer that it can be solved by replacing the wiper arm on driver's side.-After the operation, show the Customer what has been done and make sure he is satisfied.

Service Solution

Once the claimed fault is confirmed, replace the wiper arm on driver's side according to the following Operating Cycle.

OPERATION CYCLE

Open the bonnet lid.

-Release the nut cover and remove the wiper arm, on driver's side, with reference to Op. 5050B34 of the Service Manual.-Remove the wiper blade and refit it on the new wiper arm, on driver's side, taken from the Spare Parts stocks.-Install the new wiper arm on driver's side, complete with blade, with reference to Op. 5050B34 of the Service Manual.

AVALABILITY OF PARTS

Version	Description	Part No.	Q.ty
All models in question - LHD	Wiper arm	50521548	1
All models in question - RHD	Wiper arm	50521549	1

CLAIM REPORT DATA

Version	Operation	Piece	Fault	Position	Time allowance
All models in question	5050120	1	RF	-	0.20