Service News

Copyright By Fiat Group Automobiles S.p.A. - Printed 30/04/2010

Various Alfa Models

All models (147, 147 Ducati Corse, MiTo, GT, 156, Giulietta, 159, GTV/Spider, Brera/Spider).

05.10

5570 T 000 AA

BOSCH/BLAUPUNKT CAR RADIO
New instructions in case of interventions covered by the warranty - Network Information

This Service News cancels and replaces all previous communications about Bosch car radio replacement in the event of fault.

OPERATIONS IN NETWORK

This procedure applies only to interventions covered by the warranty

From this Service News onwards, if the Bosch / Blaupunkt car radio is faulty, only for the countries listed in table 1, the following new procedure should be complied with:

-Make sure that the car radio is really faulty.-Download and print the attached file (Check_List_Bosch_EN.zip).

-Note down on the Bosch Check List, in the item “Car radio data” the Fiat product code.-If the correct Fiat product code cannot be identified, remove the car radio and note down on the Check List the following codes (1, 2, 3, 4 -- Fig. 1) on the data plate (A), on the cover and on the data plate (B), on the side of the car radio.

1) Serial number (last seven numbers);

2) Car radio model;

3) Bosch code;

4) FIAT Group code.

Fig. 1 - Codes on car radio data plates

-Inform the Customer that the replacement car radio shall be delivered within a few days and he shall be contacted again to book the replacement operation.-Fill in the Check List (please write clearly).-Only if this is the first time that this new process for ordering a Radio from Bosch is carried out, download, print and fill in (please write clearly) the attached file (Request_for_coding_at_Bosch_EN.zip).

- Send the following documentation to the Bosch Service Centre, by fax or e-mail, to the numbers and addresses shown in table 1:

-Copy of the Certificate of Warranty-Copy of the Check_List_Bosch form.-Copy of the Bosch_Electronic_Service form (only if this procedure is being carried out for the first time).

Tab. 1

Country	Bosch Electronic Service	Fax no.	e-mail
Italy	Bosch Electronic Service Kft. Wéber Ede u. 10/A, H-6000 Kecskemét, Hungary	0039 02 36962485	fiat.rbhe@hu.bosch.com
France Portugal	Bosch Car Multimedia Lda Rua Cidade do Porto - 4701-970 - Braga, Portugal	00351 253 306512	serviceiberia@pt.bosch.com
Spain	Bosch Car Multimedia Lda Rua Cidade do Porto - 4701-970 - Braga, Portugal	0034 91 327 9535	serviceiberia@pt.bosch.com
Germany Belgium Luxembourg Holland Poland Norway Sweden Finland Switzerland	Robert Bosch Car Multimedia - Bosch Electronic Service - Robert Bosch Strasse 200 - 31139 Hildesheim, Germany	0049 5121 49 5334	reparatur@de.bosch.com
Denmark	Bosch Electronic Service Kft. Wéber Ede u. 10/A, H-6000 Kecskemét, Hungary	0045 4489 8107	fiat.rbhe@hu.bosch.com
Austria	Bosch Electronic Service Kft. Wéber Ede u. 10/A, H-6000 Kecskemét, Hungary	0043 1 79722 4801
United Kingdom Ireland	Bosch Electronic Service Kft. Wéber Ede u. 10/A, H-6000 Kecskemét, Hungary	0044 800 917 7949
Hungary Bulgaria Greece Slovenia Estonia Lithuania Latvia	Bosch Electronic Service Kft. Wéber Ede u. 10/A, H-6000 Kecskemét, Hungary	0036 76889 709

For all other countries, the standard repair procedures apply.

-Once the order is received, Bosch shall send the car radio required to the Dealership/Workshop, within 2 working days.-For all European countries, Italy excluded, Bosch shall immediate inform the forwarding agent (UPS) who sends an e-mail to the Dealership/Workshop, containing:-details of the forwarding agent delivering the replacement car radio and collecting the faulty radio-a label (such as that shown in Fig. 2) to be printed and attached to the faulty car radio package to be returned.

Information sent by e-mail from UPS shall be available for 10 days from the sending date. Please download the content of the e-mail within this deadline.

Fig. 2

Key

A - Sender's Address

B - Recipient's Address.

-After receiving the replacement car radio, the Dealership/Workshop can contact the Customer to book a service for the car radio replacement.-After replacing the car radio, the Dealership/Workshop should contact the forwarding agent for the return of the faulty car radio. The phone number of the UPS forwarding agent is in the e-mail which was sent; the faulty car radio must be returned within two days from the closing of the Customer's sheet, as follows:

- preferably using the same packaging of the replacement car radio

- attaching a copy of the Check_List_Bosch form sent by fax

- attaching the label (Fig. 2) received by e-mail to the packaging.

- arranging a transport document for the return of the faulty car radio, with recipient's reference as shown in Table 1.

For Italy, Bosch shall deliver the required replacement car radio through GLS (rather than UPS) forwarding agent.

After the replacement, the faulty car radio must be returned to Bosch within two days from the closing of the Customer's sheet, as follows:

-preferably using the same packaging as the replacement car radio.-attaching a copy of the Check_List_Bosch form sent by fax.-arranging a transport document for the return of the faulty car radio, with recipient's reference as shown in Table 1.-Contacting the GLS forwarding agent at the phone number 02-36962484.

- In case of service covered by the warranty , all shipping expenses for new/faulty car radios shall be borne by Bosch.

- In the event of fault due to misuse by the Customer, Bosch shall send an invoice to the Dealership/Workshop to charge the repair operation, with a description of the works carried out attached.